PT Lunch Actually Jaya’s Refund Policy

3 Days Cooling Down Period:Within three (3) calendar days from the date of payment, if you wish to cease your membership, LA will return to you the membership fee less the administration fees of IDR300.000 which are non-refundable.

Submission of documents:

Following the start of your membership upon payment, LA will only arrange a date for you after you have submitted the following documents via email or by hand:
1. Copy of Identification card,
2. Copy of education certificate,
3. Copy of income slip,
4. Copy of divorce certificate or spouse death certificate (if any).

6 Month: If LA has not arranged a date for you after a period of six (6) months starting from the day that you submit complete documents for verification, you may request for a refund and termination of membership and LA will return to you the membership fee less the registration and processing fees of IDR1.500.000 which are non-refundable upon your request. This does not apply after you have gone out for a date or the date has been arranged by us prior to requesting for the refund. After you have gone out for the first LA date, all membership fees paid to LA are NON-REFUNDABLE and NON-TRANSFERABLE. The refund process will take 8 weeks after the refund confirmation email has been sent to you.
Additional services such as, but not limited to, “Dating Books” (“OTHER SERVICES”) are available to our members for purchase. The fees for these OTHER SERVICES are non-refundable after the 3 Days Cooling Down Period.